Optikaprisma.gr | Product Returns

Product Returns

PRODUCT RETURNS


You may return unused items only, as long as they are in their original condition with their stickers intact.

Cases are considered part of the product and should be returned together with the glasses.

You may return an item within 14 days of receiving your order.

Shipping costs (shipping & return) will be charged to you, unless the item you have purchased is defective.

The cost of transport (shipping and return) if the product is not defective is charged to the customer. In case that the product proves to be defective, transport costs (shipping and return) are entirely covered by the company. Changes to non-defective products are accepted only 1 (once).

The color difference between the product and the picture in our site is not considered as a fault and may be due to the light conditions during shooting or due the brightness of your screen.

RIGHT OF WITHDRAWAL


The buyer has the right only 1 (once), within 14 days from the day he/she received the product, to cancel his/he purchase. This can be arranged by sending his cancelling statement to the company through fax (+30 210 6124284) or email (eshop@optikaprisma.gr).

 

Customer is however obliged to cover the initial shipping cost if that was covered by the company as well as the  return cost of the product to the company shop PRISMA OPTICS at 65, Vasilissis Sofias str, Maroussi, PO 15124

 

In this case, the company will debit the money to the bank account indicated by the buyer on the cancelling statement within 14 days.

 

For the valid cancellation of the purchase, the buyer is obliged to return the product to the company at its initial packaging and condition.

 

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